Articles

 Can I prevent employees from using the WiFi?

A: Yes! You can block any device from being able to use the GoZone WiFi service. Simply login to...

 Can I remove the "powered by" image at the top of the splash page?

Yes, if you have one of our "Customize" plans, you can upload your own header image that replaces...

 Can I see how many people are connecting at my location?

Absolutely, our Dashboard will show you all kinds of usage and guest statistics. If you don't...

 Can adult content be blocked at my location?

Yes, we can filter adult content if you do not want guests to access it while on your property....

 Do I have to have a sponsored page?

In our community environments, the Hotspots are generally "sponsored" which reduces or eliminates...

 Do you do the installation?

No, we do not perform installation services, however, our controllers are pre-configured for you...

 Do you monitor and manage your equipment?

Yes. We manage and monitor the  GoZone WiFi equipment around the clock. If we notice issues with...

 How can I increase or decrease guest speed and bandwidth?

You can login to the Smart WiFi Platform to modify the speed assigned to your guests. Go to the...

 How do I setup Mail List Sync for my Fishbowl account?

Please refer to our Client Support knowledgebase for this information.

 How do I setup my Constant Contact account?

The Smart WiFi Dashboard will automatically syncronize new contact information including e-mail...

 I cannot see the GoZone WiFi signal.

There are several reasons why you may not see the GoZone WiFi signal. 1. Our radio senses when...

 I have my own equipment. Do I have to use your controllers?

Our platform DOES integrate and is compatible with other equipment so long as it supports some...

 I think that neighbors may be using my Internet connection.

We generally do not see neighbors using the Internet connection but it may happen. Any attached...

 I want a private network for my employees and my devices. Can I get that?

Yes! Many of our Host locations need a password-protected secure network in order to support...

 I would like to change my banner ad. How do I do that?

Please refer to our Client Support knowledgebase for this information.

 Is the GoZone WiFi equipment secure?

The GoZone WiFi equipment is usually more secure than your standard WiFi router. We enable a...

 My node appears to be down. What can I do?

If your node appears to be down here are some basic steps to take to try to correct the issue.1....

 My speed seems slower or I'm having issues processing credit cards.

If you have slower Internet access or many users are utilizing the GoZone WiFi service, you may...

 What connection speed should I expect at a GoZone WiFi location?

The average upload speed is about 512K and the average download speed is about 1MB. Many factors...

 What types of ads will be displayed at my location?

Our advertising clients vary, therefore the rotating advertisments will vary. Please note that we...

 What's the difference between your Engage and Customize plans?

The only difference between the 2 plans is sponsored pages. Both plans give you all of the great...

 What's the maximum distance one Smart WiFi controller will reach?

The distance of the signal varies based on many factors such as terrain, type of walls, and other...